Cancellation policy.
Clear rules for cancellations, changes, and refunds. No surprises.
Last updated: October 1, 2026.
1. How to cancel
You can cancel by email, phone, or WhatsApp. The cancellation takes effect when we confirm it in writing. Please have your booking reference ready.
2. Standard trips (airport, city, intercity)
- More than 24 hours before pickup: full refund of any amount paid, including deposits.
- Between 12 and 24 hours before pickup: 50% of the fare is charged; the rest is refunded.
- Less than 12 hours before pickup: the full fare is charged.
- No-show: the full fare is charged. A no-show means you are not at the pickup point and unreachable 30 minutes after the scheduled time (60 minutes for airport arrivals, counted from actual landing).
3. Hourly bookings and multi-day trips
- More than 72 hours before pickup: full refund.
- Between 24 and 72 hours before pickup: 50% of the booking minimum is charged.
- Less than 24 hours before pickup: the full booking minimum is charged.
4. Events and weddings
Deposits for weddings and large events are non-refundable within 14 days of the service date. Before that, deposits are refunded in full.
5. Changes
Changes to the pickup time, date, or route are free up to 24 hours before pickup, subject to availability. Changes within 24 hours are treated as a cancellation and a new booking when the change is significant.
6. Flight delays and cancellations
For airport pickups, we track your flight. If your flight is delayed, your pickup moves with it at no charge. If your flight is cancelled and you tell us before the driver departs, the trip is refunded in full.
7. Weather and road closures
If we must cancel because weather or road conditions make the trip unsafe, you receive a full refund or a new date, your choice. This decision rests with the driver.
8. Refunds
Refunds go back to the original payment method within 5 to 10 business days. Promo codes used on a cancelled booking are returned to your account when the booking is refunded in full.
9. Your rights under Quebec law
Nothing in this policy limits the rights granted to you by the Quebec Consumer Protection Act. Where this policy and the Act differ, the Act prevails.
10. Contact
Wheelman
Terrebonne, Québec
Email: concierge@wheelman.ca
Phone: +1 (514) 576-8585