Last updated: August 12, 2026.

1. Acceptance of terms

By booking a ride with Wheelman, you agree to these terms. If you are booking on behalf of a company, you confirm that you are authorized to bind that company. These terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein.

2. The service

Wheelman provides private chauffeur transportation in all-electric vehicles. We are not a taxi, rideshare, or common carrier. We select the route, vehicle, and driver for each trip based on the details you provide. All quotes are estimates unless confirmed as a fixed rate in writing.

3. Booking and payment

Bookings can be made through our website, by email, by phone, or by WhatsApp.
A valid credit card is required to hold or confirm most bookings.
Payment is processed securely through Stripe. A deposit or full prepayment may be required for certain events or long-distance trips.
Prices quoted in Canadian dollars (CAD). Applicable Québec sales taxes apply.

4. Cancellations and changes

Cancellations made more than 24 hours before pickup receive a full refund.
Cancellations within 24 hours of pickup may be charged the full fare or a cancellation fee, depending on the trip type.
Changes to pickup time or location are subject to availability and may affect the price.
No-shows are charged the full fare.

5. Passenger conduct

We reserve the right to refuse or terminate service for behavior that is unsafe, illegal, abusive, or that damages the vehicle. Smoking is not permitted in any Wheelman vehicle. Cleaning fees may apply for spills, excessive mess, or odors that require detailing.

6. Luggage and property

Wheelman is not liable for lost, damaged, or stolen personal items left in the vehicle. Please confirm luggage and equipment needs at booking; the Lexus RZ 450e accommodates standard luggage and ski bags, but oversized or unusual cargo must be approved in advance.

7. Delays and force majeure

We monitor traffic, weather, and flight status to arrive early. However, Wheelman is not liable for delays caused by weather, road conditions, border crossings, airport closures, or events beyond our reasonable control. For airport pickups, we include a complimentary grace period after the scheduled landing time.

8. Limitation of liability

Wheelman's liability is limited to the amount paid for the affected trip, except where prohibited by law. We are not liable for indirect, incidental, consequential, or punitive damages, including missed flights, lost business opportunities, or emotional distress.

9. Privacy

Your use of Wheelman is also governed by our Privacy Policy, which explains how we handle your personal information.

10. Changes to these terms

We may update these terms from time to time. The current version will always be posted on this page with its last updated date.

11. Contact

Wheelman
Terrebonne, Québec
Email: concierge@wheelman.ca
Phone: +1 (514) 576-8585

Terms & conditions.